About Us

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Mission:
Cabin Creek Animal Hospital's mission is to care for the animal members of your family. Our knowledgeable and compassionate veterinary team takes the time to get to know our patients and their humans! We strive to provide the best treatment options to all of our patients and their owners, while maintaining our small town ambience. We achieve this in a friendly and laid back atmosphere.

Motto:
"Your Hometown Vet"

Veterinary-Client-Patient-Relationship:
The VCPR is an important relationship and is established between a veterinarian and a client after the completion of the first visit to our hospital. This relationship can be ended by the hospital or by the client if either party deems necessary. For more information about the VCPR, you can visit the AVMA website, avma.org. 

Respect and Communication:
We understand that there are often high emotions involved when a pet is ill. We will do our very best to meet your needs, however, abusive or foul language will not be tolerated. We do ask that clients ask any and all questions that they have if we are not communicating well. You can always contact our Practice Manager for assistance or feedback as well.

Accessibility and Inclusivity:
Cabin Creek Animal Hospital is a fully-inclusive location, with zero tolerance for judgement or exclusion based on gender, financial status, race or health status. If you have specific needs for communication, assistance with your pet, the environment in the hospital or any other supports, please just ask and we are happy to help however we can.

Appointment Times:
Our appointments are scheduled for a specific amount of time based upon the reason for the appointment. We do our very best to stay on time and ensure we are respecting your schedule. We ask that you do the same. Animal emergencies do arise during office hours. If you arrive late, we will try and to accommodate, but in some cases, we may need to to reschedule your appointment.

No Show Policy:
When a client misses an appointment or cancels with less than 24 hours notice, they prevent another patient from being seen. For this reason, we have a cancelation policy for all medical and surgical appointments. If you need to cancel your pet's appointment, we request that you contact us at least 24 hours before the appointment. If you need to cancel your pet's surgical appointment, we request that you contact us at least 48 hours before the procedure. This allows us to accommodate other patients who need prompt medical care. If the appointment falls on a Monday or the day after a holiday, a message left via voicemail or email will qualify as adequate notice. 

• The charge for missed or late cancellation of an appointment is equal to the exam charge. 
• The charge for missed or late cancellation of a technician appointment is equal to the "Technician Visit" charge.
• The charge for missed surgical appointments is 10% of the high end of the estimate.

The missed appointment fee must be paid before another appointment can be scheduled. If there is a history of missed appointments or late cancellations (3 or more within 1 year), you may be asked to prepay for an appointment at the time of scheduling and if this appointment is missed or cancelled late, this deposit will not be refunded. If the appointment is kept, the deposit will be applied to your invoice. We do understand that sometimes there are unforeseen circumstances that prevent clients from keeping their appointments. Exceptions to the No Show policy will be determined by our management. 

Payment Policy:
We require full payment at the time of services rendered.  You will be kept informed of costs as you make decisions for your pets' medical care. All surgical estimates are provided in writing at the time of intake. For your convenience, we accept Visa, Mastercard, Discover, American Express, debit cards, approved personal checks, cash, and CareCredit. We do not provide payments plans through the hospital, but do work with a company called CareCredit. To find more about CareCredit please click on this link.​